Refund and Returns

Last Updated : [17 July, 2025]

At Sanwariyaelectronics.com, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. That’s why we offer a transparent and hassle-free return and refund process.

This policy applies to all purchases made from Sanwariya Mobile & Electronics (also known as SM Electronics) via our website or store.

✅ Eligibility for Return

You may request a return or replacement if:

• The product is damaged or defective.
• You received the wrong item or wrong variant.
• The product is not functioning as described.
• The issue is reported within 7 days of delivery.
• You have a proper unboxing video as proof.

📌 Note: Returns are not accepted for reasons like change of mind, wrong order placement by customer, or minor box damage.

📦 Non-Returnable Items

• Products damaged due to customer mishandling.
• Items without original packaging, accessories, or invoice.
• Earphones, chargers, screen guards, etc. once unsealed.
• Products mentioned as non-returnable in the product description.

📸 Unboxing Video Requirement

To initiate any return or replacement, a clear unboxing video is mandatory showing:

1. Outer packaging
2. Product condition
3. Seal and accessories
4. Visible defect (if any)

Without this video, your return request may be rejected.

🔄 Replacement Process

If your return is approved:

• A replacement will be arranged (subject to availability).
• In case of unavailability, we will offer an alternative or a refund.

💰 Refund Process

Refunds will be issued if:

• Product is out of stock after return approval.
• Return is approved and customer declines replacement.

Refund Timeline:

• UPI/Card/Net Banking: 5–7 business days
• COD Orders: Refund via UPI or bank account (details to be provided by customer)

🚚 Pickup & Inspection

• Reverse pickup will be arranged by our courier partner (if serviceable).
• In remote areas, customer may be asked to self-ship the item.
• Once we receive and inspect the product, refund/replacement will be processed.

🛑 Order Cancellation Before Delivery

• Orders can be cancelled before shipping.
• Once shipped, cancellation is not possible — you may opt for return after delivery as per policy.

ℹ️ Important Notes

• All returns must include original invoice, box, and accessories.
• Refunds will be processed only after quality check of the returned item.
• Repeated or fraudulent return requests may lead to account suspension.

📞 Contact for Returns

If you need to request a return, contact us at:

Sanwariya Mobile & Electronics
📧 Email: smelectronicscontact@gmail.com
📞 Phone: 9256600664
📍 Address: Debari, Power House Chauraha Near Zinc Smelter, 313024, Udaipur, Rajasthan

By shopping on Sanwariyaelectronics.com, you agree to this Return & Refund Policy.