Refund and Returns

Last Updated : [17 July, 2025]

At Sanwariyaelectronics.com, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. That’s why we offer a transparent and hassle-free return and refund process.

This policy applies to all purchases made from Sanwariya Mobile & Electronics (also known as SM Electronics) via our website or store.

✅ Eligibility for Return

You can request a return or replacement if:

• The product is damaged or defective.
• You received the wrong item or wrong variant.
• The product is not working as described.
• The issue is reported within 7 days of delivery.
• You provide a clear unboxing video as proof (recommended).

👉 Please note: Returns are not accepted for reasons like change of mind, wrong order placement, or minor packaging damages.

🚫 Non-Returnable Items

Certain items cannot be returned due to hygiene, safety, or usage concerns, such as:

• Products damaged due to customer mishandling.
• Items without original packaging, invoice, or accessories.
• Earphones, chargers, screen guards, or items marked as non-returnable in the product description.

📹 Unboxing Video Requirement

To help us process your return smoothly, we recommend sharing a clear unboxing video that shows:

1. Outer packaging
2. Product condition
3. Serial & model details
4. Visible defects (if any)

⚠️ If the video is missing, our support team will still try to help you, but approval may depend on inspection results.

🔄 Replacement Process

• A replacement will be arranged if stock is available.
• If replacement is not possible, we will issue a full refund.

💰 Refund Process

• Refunds will be processed to your original payment method.
• Processing time: 5–7 business days after item inspection.
• COD orders will be refunded via UPI/Bank transfer (details to be provided by customer).

🚚 Pickup & Inspection

• Reverse pickup will be arranged by our courier partner (if serviceable).
• In remote areas, customers may be asked to self-ship the item.
• Once received and inspected, refund or replacement will be initiated.

❌ Order Cancellation Before Delivery

• Orders can be cancelled before shipping.
• Once shipped, cancellation is not possible — but you can still request a return after delivery as per our policy.

📝 Important Notes

• All returns must include original invoice, box, and accessories.
• Returns will be approved only after quality check.
• Fraudulent or repeated return requests may result in account suspension.

📞 Contact for Returns

If you need help with a return or refund, please contact us:

Sanwariya Mobile & Electronics
📧 Email: smelectronicscontact@gmail.com
📞 Call: +91 9799662664
📱 WhatsApp: +91 9256600664
📍 Address: Sanwariya Plaza, 3rd Floor, Khemli Road, Power House Choraha, Debari, Udaipur, Rajasthan – 313024
🕒 Support Hours: Monday to Sunday, 8:00 AM – 9:00 PM

✨ By shopping with SanwariyaElectronics.com, you agree to this Refund & Returns Policy.